Support
Need help with Say My Meds?
Send a note and the support team will respond by email. Please include the phone you're using and what you were trying to do.
support@saymymeds.com
Repp Medical Inc.
- The app couldn't read my label.
- Hold the bottle so the label fills the screen, in good light, and keep it still for a moment. If it still doesn't read, tap the microphone and say the name of the medication instead.
- It told me something different from what my doctor or pharmacist said.
- Follow your doctor or pharmacist. Say My Meds explains the instructions you've been given; it does not change them. Please tell us what you saw so we can look into it.
- I want it in a different language.
- Open Settings in the app and choose your language. Seven languages are available at launch, and the app reads everything to you in the one you choose. Speaking to the app in your own language comes in the next release.
- I got the app through my hospital or health plan.
- You can write to us at the address on this page, or contact the hospital or health plan that gave you the app. Either way the question reaches us.
- I want to delete my account or my information.
- You can delete your account from inside the app. If you'd rather write to us, email us from the address you used with the app and ask for your information to be removed. We'll confirm when it's done. Our Privacy Policy explains what we keep and for how long.